Help & support

Talk to someone who can actually act.

Support can move a delivery window, reassign a partner or start a claim without escalating. Every scan and photo on your booking is visible to them in real time, so nobody will ask you what happened.

Support is online7 am to 11 pm, all days

Call support · toll free

1800-120-4455

Hindi and English

Live chat

Average reply under 2 minutes

From any page, 7 am to 11 pm

Straight to the fix

What do you need to sort out?

Booking issue

Change a slot, fix an address, add a bag before pickup.

Delayed luggage

See the live position and the revised delivery window.

Damaged luggage

Report within 24 hours. Pickup photos are already on file.

Raise an insurance claim

Four steps, decided within 48 hours, paid to your bank.

Change delivery details

New address or time window, free before dispatch.

Account & passes

Invoices, GST statements, pass renewals and refunds.

Before you reach out

Three things worth knowing

Have your booking ID ready

It looks like DE-48271 and is in your confirmation SMS. Support can also find it from your phone number.

Urgent while travelling?

Call rather than chat. Phone support can reach the partner handling your bag directly.

Something feels unsafe?

A broken seal alert or an unexpected handover attempt: call immediately and we freeze the consignment at the next checkpoint.

Prefer email? care@destinyease.in (we reply within 4 hours during support hours).

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