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Door to door luggage delivery · Delhi ↔ Mumbai, more routes in 2026
1800-120-4455· 7 am to 11 pmPartner login
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Insurance & claims
Cover is part of every booking, not an add-on hidden in fine print. This page is the whole policy in plain language: what's covered, what isn't, and exactly how a claim works.
Choose a cover level
Cover per bag
₹4 lakh
+₹500 per bag
Issued with every booking receipt, underwritten by our insurance partner.
The policy, plainly
Not sure whether something is covered? A two-minute chat beats a rejected claim.
Ask support before bookingClaims
Because every pickup and delivery is photographed and every seal is logged, the evidence already exists. You never have to prove what your bag looked like.
Raise a claim in the app or with support within 24 hours of delivery.
Pickup and delivery photos plus seal records are attached automatically. Nothing to upload.
Our insurance partner reviews and approves within 48 hours.
The amount is credited straight to your bank account, never vouchers.
Report window
Within 24 hours of delivery
Decision
Within 48 hours of reporting
Documents needed
Booking ID + your bank details. Photos are already on file.
Prevention first
The same systems that make tracking possible make loss unlikely. Every bag carries a barcode identity and a numbered tamper seal; every touch is scanned and photographed; and delivery needs your one-time code.
No scan, no movement. A bag can't leave a checkpoint unlogged.
A broken seal alerts you before the bag moves again.
Pickup, loading and delivery photographed and kept on your booking.
Bags are released only against the code on your phone.